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WPEngine VS Media Temple on WordPress Hosting

WPEngine VS Media Temple on WordPress Hosting

As WordPress becomes more and more popular among webmasters, many hosting companies release WordPress hosting plans one after another, including WPEngine and Media Temple. Facing numerous WordPress hosting providers, people may feel puzzled about which one to go. Considering the condition, our editors review WPEngine and Media Temple carefully and thoroughly, according to which we write the WPEngine VS Media Temple.

The comparison is based on all important aspects, such as performance, features, prices, as well as customer service and aims to reveal all hidden secrets about the two companies. Firstly, look at the general information of them.

About WPEngine and Media Temple

WPEngine is a web hosting company that has been dedicated to managed WordPress hosting since 2013. The only goal of the company is to offer secure, reliable and easy-to-use hosting solutions for WordPress users who are serious about online security. The company’s services have been enjoying some popularity, while the prices are very high due to the “management”.

With 18 years’ history, Media Temple now offers various hosting solutions including shared hosting, managed WordPress hosting, VPS, and dedicated server hosting. The managed WordPress hosting plans which include automatic updates, uptime monitoring and a series of developer tools are much cheaper than those provided by WPEngine.

In the following, we display an overall comparison table to show the investigating results intuitively and directly.

Rating WPEngine Media Temple
Reputation rating 2 of 5 rating 2 of 5
Price rating 2 of 5 rating 2.5 of 5
Feature rating 3 of 5 rating 3 of 5
Speed rating 3.5 of 5 rating 3 of 5
Uptime rating 4 of 5 rating 3.5 of 5
Technical Support rating 3 of 5 rating 2.5 of 5

Plans & Price

WPEngine offers multiple managed WordPress hosting plans for webmasters, including Personal, Professional, Business, Premium and Enterprise Grade. The effective prices of the first three plans start from $29/mo to $249/mo. As for the price of the other two plans, you need to negotiate with the hosting provider. Besides, there is no sign of discount on the official site.

WPEngine Prices

To guarantee the scalability, Media Temple has created three WordPress hosting packages named Personal, Studio and Agency respectively. These plans’ prices are $20/mo, $60/mo and $240/mo for monthly billing, while if you subscribe to a term longer than 1 year, you can get some months for free. For example, a 1-year subscription includes two months free; a 2-year subscription includes five months free and a 3-year subscription includes nine months free.

As affordable WordPress hosting packages often charge around $10/mo, the plans provided by the two companies are very expensive.

Besides, just as many web hosts do, the two companies also offer money back guarantees that look reasonable and trustworthy. However, there are many dirty secrets behind. For example, Media Temple offers 30-day money back, but lists many terms that are non-refundable, including domain registration, setup fees, overage fees, add-on services, and so on so forth.

WordPress Hosting Offerings

You may expect complete feature offerings, for both companies price their plans at expensive prices. However, the reality is just on the contrary. As WordPress hosting providers, both companies offer necessary features including the latest version of PHP and MySQL. Besides, they try to make WordPress hosting easy by providing the following features.

  • Automatic WordPress core updates and security patches.
  • Easy website staging and cloning.
  • Easy website setup and migration.
  • Managed security with DDoS protection and malware scanning.

Nevertheless, both companies perform poorly when it comes to some advanced and valuable features. They don’t offer free domain, Perl, Ruby on Rails, free SSL, suPHP, and many other stunning features. With WPEngine, you cannot get SSH access, either. Besides, Media Temple utilizes the custom-built control panel rather than the popular cPanel that is famous for the intuitive interface and graphical icons. With the self-built control panel, you need to spend extra time to get familiar with it.

Below is the detailed comparison between WPEngine Personal plan and Media Temple Personal plan. To make the comparison more comprehensive, we have also added a managed WordPress hosting package from BlueHost, a leading web host in the US.

Feature WPEngine Media Temple BlueHost
Plan in Comparison Personal Personal Blogger
Storage 10 GB 30 GB 30 GB
Data Transfer Unlimited Unlimited Unlimited
Hosted Site(s) 1 2 5
Free Domain No No Yes
Free Dedicated IP 0 0 1
Control Panel Custom Custom Enhanced cPanel
Live Chat Support Yes No Yes
Email Support No Yes Yes
Price $29/mo $20/mo $12.49/mo
Claim the Price Link Activation

Uptime & Page Loading Speed

In order to figure out the true condition about the two companies’ uptime and page loading speed, our editors build two testing sites with the same content and host them with WPEngine and Media Temple respectively for 6 months. During this time, we keep monitoring on uptime and server response time of the two sites periodically.

As a result, the performances of the two companies are everything but excellent. Both companies achieve 99.9% uptime on average, but we have monitored several downtimes that last at least for 10 minutes. To be honest, the practice can do great harm to business websites.

Besides, the hosting speed of the two companies is quite unstable. For example, the average server response time of WPEngine is 400ms that is outstanding and attractive. However, there are several times we waiting for a page loading for more than five minutes, which can drive visitors away.

Customer Service

With the investigation going deeper, we figure out that both companies offer unsatisfactory technical support. Although their support quality is well guaranteed by the support agents with expertise, which means the answers you get from them are always informative, there are still many limitations.

  • For the cheapest Personal plan, WPEngine only provides support through live chat. Phone calls are not allowed, which is, to be honest, may bring inconvenience for those who are with serious and complicated problems that are hard to be explained through chats.
  • The ticket support offered by WPEngine is only available for the users of the most expensive Enterprise Grade plan. Even if you buy a plan which costs over $200/mo, you get no access to this support method.
  • Media Temple accepts support requests through multiple ways including tweets, online chats and phone calls, but the response time and efficiency may not be satisfactory since WordPress hosting is only a small portion of the company’s services. Media Temple has not been doing excellently in technical support.

Conclusion

Based on all the factors mentioned, we recommend neither of the companies for their high prices, ordinary performance, incomplete offerings, as well as unsatisfactory technical support.

If you are seeking for the best WordPress hosting providers, there are several much better choices which offer complete scalability and quality services at affordable prices, for example, BlueHost, a company allowing you to host 5 managed WordPress sites at $12.49/mo only. You can read the user reviews or visit its official website to learn more.

Author

Lucy has been a very experienced SEOer, technical writer, web developer, c# developer since 2002. Now she owns a startup in San Francisco, CA, focusing on running a couple of blogs to share knowledge and experience with global readers and deliver exceptional results to global sponsors by leveraging the power of Internet.

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