In order to have a better communication with the audience, many webmasters have opened up the comment section that allows readers to leave some feedbacks and opinions about the website or some specific posts.
Generally, the majority of commentators will leave the positive words to show their appreciation of what you have written. Some others may leave some suggestive words to help you better improve the web content. However, it is inevitable that you may encounter some tough readers who prefer to leave the harsh words. In this case, how can you respond them properly?
In the following, we have listed some useful tips that tell you how to respond to a negative review for your WordPress website, pages, and posts.
Calm Down and Be Patient
In the very beginning, you have to calm down and be sober. It is true that you may feel angry when finding people say some harsh words to your website or content, especially when you have invested a large sum of time and energy.
We have found that many webmasters simply fight back against those negative commentators, ending up losing traffic, especially the loyal readers. This is because the ultimate goal for you to open up the comment is to interact with readers to find your advantages and drawbacks. If you only want positive praises and avoid negative criticism, people may doubt your professionalism as an online editor.
Respond Instead of Ignore
Many webmasters choose to ignore those negative reviews and only respond to the positive and suggestive comments. To be honest, we don’t think this is a right approach. After all, people are more curious about the abnormal things than the common situations, so the ignorance may highlight the negative words to some extent.
In addition, ignoring those who leaves words on your site is absolutely impolite. No matter how harsh and unbearable the comment is, you have to maintain your demeanor all the times with a professional and kind response.
If you encounter the negative reviews, you’d better showcase your sincerity and apology in your responding words. Many webmasters simply reply to these comments with some simple words or phrases like “I got it”, “thanks for your commenting”, or “I’ll fix this error later”. However, these replies cannot tell people that you care about these words with a humble attitude.
Instead, you can leave some long sentences with some meaningful words. If you agree with the harsh criticism, you can express your gratitude of exposing your mistakes and shortcoming. If you disagree with the negative commentators, you can explain in detail why you compose your article in this way.
Be Suggestive and Debatable
Instead of responding with some meaningless words, you’d better leave some suggestive replies to those negative comments. In this way, you can feel easy to start a debate between you and the negative commentators.
To be honest, having a debate can not only help you express your idea and thoughts clearly and easily, but also can shorten the distance between you and audience.
Make Personalized Response
Some webmasters, especially e-commerce website owners, simply create a standard or pre-drafted response. Once there are some negative reviews, they will copy and paste those models.
We have to emphasize that this is the worst method to reply to negative reviews. After all, every comment has its own focus and perspective, and a broad response can hardly cover all the aspects. Here, we highly suggest you analyzing these feedbacks carefully. After figuring out the core point, you can respond accordingly.
To be honest, the importance of responding a negative review can never be underestimated. After all, the comment section is an effective part for you to build a long-tern relationship with your readers. In the following, we have summarized some Dos and Don’ts.
- Be thankful for the reviews.
- Respond with suggestive and meaningful words.
- Explain your ideas with a polite manner.
- Start a debate with the commentator.
- Fight against the commentator and be angry.
- Ignore the comment.
- Leave some harsh words.
- Create responding models.