Making its first entry into web hosting industry in 1998, Media Temple so far has over 125,000 domains under its management. This web host spreads its diversified products across 100 countries at on a global scale. It is proud to have a great and modernized company culture.
Media Temple claims to engage in WordPress hosting for a good duration of time with a team of specialists and professionals backed up. To figure out whether this web host is as outstanding as is described, we will review its managed WordPress hosting from several top-concerned aspects, such as price, features and support, etc.
Media Temple Review > Pricing & TOS Policy
For WordPress hosting, Media Temple so far has released one single package at the cost of $29/mo which doesn’t worth its value when it comes to the average features. Plus, unlike other reputable companies offering a compelling discount, this company denies to offer any special offer. Note that it provides extra domain and domain name transfer service at the cost of $9/mo per one and $150/domain respectively.
According to the agreement in TOS, Media Temple sets in forth that there is a cash refund for unsatisfied registrants who make their cancellation request within the first 30 days of purchase. Note that there is a series of service non-refundable, including site setup, handling, add-ons, coverage, domain name redemption and registration fees. Beware that the domain registration’s renewal fee is due 30 days before the expiration of domain registration.
Media Temple Review > Usability & Features
On the positive side, Media Temple offers clients fully-managed WordPress hosting service which comes with some incomparable benefits that are absent in shared hosting. Firstly, this company endows an exclusive theme library named Emulsion that contains bountiful portfolio themes. Besides, it allows webmaters to create two staging sites for each WordPress site without having to perform a local installation of WordPress. To enhance site security, this web host supports 30 days of backup snapshots and automatic malware scanning.
However, every coin has two sides. Media Temple has its own limitations and flaws in the meantime. For instance, this company doesn’t support multisite service and excludes a good number of WordPress plugins out of personal considerations. Some of Media Temple clients complain that they have over 500 spams per day even after they have set all spam settings.
Speaking to hosting features of Media Temple, we would like to make a plain table which consists of the most important characteristics, such as disk space, domains, control panel, etc. To demonstrate whether Media Temple is indeed as feature-rich as is advertised, we pick the intro-level Blogger plan from BlueHost to compare with that of this company. Disparities and similarities are clearly displayed as follows.
|Plan in Comparison||Premium WP||Blogger|
|Web Storage||20 GB||30 GB|
|Managed WordPress Sites||3||5|
|Money Back Guarantee||30 Days||Anytime|
|How to Claim||Not Recommended||Link Activation|
Media Temple Review > Performance & Customer Support
Media Temple is confident to have all hosting servers under control all the time in their unbeatable west and east coast data centers. More than that, this hosting provider guarantees 99.9% uptime for server availability by a bunch of technologies like Tier 3+ and redundant fiber connection. Also, it promises blazing-fast and responsive servers by optimizing software, network design and hardware for better performance.
However, some Media Temple clients point out that their sites go down every few days, and it usually takes at least 2-10 hours to go back into normal. In addition, according to online remarks, this company tends to shut down the entire site once a month for maintenance during which users’ passwords will be changed without prior notification.
Putting customer care at the first place, Media Temple have every customer access the around-the-clock customer support through phone call, online chat, Twitter and support request. On the other hand, the on-site support staffs are told to be incapable of listening to an ongoing technical issue and offer the same generic advices to worried users most of the time. To top it off, there is no continuity of support and no technical employees assigned to follow your specific issues. And it takes no less than several days to get a reply from an email ticket.
Media Temple Review > Conclusion – Not Worth a Try
Having reviewed Media Temple above, we can definitely conclude that this company is not worth a try especially for webmasters who are in search for a feature-rich, powerful and helpful WordPress hosting solution at a reasonable price. In this case, we recommend you to go with the following alternatives which you are sure to love.