This is an in-depth and comprehensive BlueHost review for price, features, performance, reliability and technical support of the professional hosting plan.
BlueHost, established in 1996, has developed to a leader in the Linux based shared web hosting industry. With 16-year experience, it has earned an excellent reputation in the WordPress community and well-known to serve more than 850,000 WordPress sites.
BlueHost has customized Linux kernel for robust web hosting service, along with good industry reputation, affordable price, 100% WordPress compatibility, excellent performance, rich features, strong reliability and US-based customer service.
Terrific Industry Reputation
So far, we have collected 641 BlueHost reviews from BestHostingSearch – a famous unbiased web hosting review website since 2006. According to the statistics, 99.5% customers are satisfied with the performance and reliability, 98.6% customers are praised the cPanel & software, and 97.2% customers are satisfied with its customer service. Read detailed information as below.
BlueHost has 3 web hosting plans. The prices are very acceptable, starting at $7.99/mo regularly. But now, with a secret discount, they are starting at $3.49/mo, 56% off the original price. You can save up to more than one hundred USD totally by choosing the 3-year plan.
100% WordPress Compatibility
The service is 100% compatible with WordPress. It supports a number of the latest technologies, such as PHP 5.3.18, MySQL 5, SSL, and almost the PHP extensions including php_exif, php_gd2, php_fileinfo, php_curl, etc.
Besides, it provides the popular cPanel so that almost WordPress plugins can work well without any customization. As a result, there would be less software conflicts and technical problems.
In addition, the company has invested millions of dollars to develop the online application installer SimpleScripts, an one-click installer for over 70 top applications. As a result, it helps users to build up their sites easily.
Compared to other providers collocating servers with cheap data centers and reselling servers to small and medium sized clients, the company has a world-class dedicated data center in Provo, Utah, US that they have invested over 20 million USD since 2010. With over 8,000 100% Dell servers, 4 separate physical fiber lines, its Internet bandwidth exceeds 70,000 MBits totally.
BlueHost has developed CPU and I/O Segregation to guaranteed CPU resources for every user on every server. The CPU Protection always has sufficient idle CPU resources available to service incoming requests and protects customer sites from heavy users. The Segregation has CPU statistics that customers can know how much CPU they have been using each 24 hour period and then manage it reasonably.
Based on the powerful facilities and advanced technical support, this service keeps the hosting sites to be fast and secure. With average 0.32s server responding time, the hosting sites are fast and responsive all the time actually, even during a peak usage period.
The company has a good reputation on reliability. By supporting the latest technologies as PHP 5, MySQL 5, SSL, etc, BlueHost increased the WordPress security. In fact, it has never been hacked in recent 5 years.
Its dedicated data centers are equipped with 100% Dell server to ensure the hosting sites secure and reliable. The 3x2x2 Megawatt generators provide more than15 Megawatts of power and over 2000 tons of cooling installed capacity. With the 3x4x750kW UPS, customers are worry- free about the power accidents.
We started to monitor its performance 6 months ago. There is no downtime in this monitoring period and it keeps 99.9% uptime as it guaranteed. In fact, it turns out to be nearly 100% uptime in the latest month.
The service is well-known for the rich features, such as 1 free domain, free WordPress installation, cPanel, PHP, SSL, CGI, etc. These features are more than enough to meet the demanding customer.
You can see the detailed features included in the primary plan named Basic in below.
Disk Space50 GB
Full Refund30 Days
Technical Support24×7 US
Ruby on Rails3.2
Shell Access (SSH)Yes
100% US Customer Service
BlueHost has 700+ employees for the real-time professional customer service through,
- Online Chat
- Ticket System
- FAQ & Knowledgebase
- Video Tutorial
The 24×7 professional customer service is to ensure websites running well. They’re always responsive and effective via phone, chat and email. The support staffs are all well-trained, with rich experience and knowledge of WordPress. With 100% in house on site staff in its Utah offices, the ticket response time is under 30 minutes, telephone call hold times is under 60 seconds, averagely.
Besides, it also provides 30 days FULL money back guarantee, and ANYTIME post-rated money back guarantee. In this case, you can have 30 days for a full evaluation, and feel free to ask a full refund if you are not satisfied.
Is BlueHost Managed WordPress Hosting Worth the Money?
Besides the traditional web hosting services introduced above which are optimized for WordPress, BlueHost also offers a relatively new WordPress-dedicated hosting solution – managed WordPress hosting for bloggers, businesses and developers with extra care about the security, performance and ease of use.
BlueHost has released 4 managed WordPress hosting plans which are built based on VPS. The plans are named Blogger, Professional, Business and Enterprise, and priced from $39.99/mo. New subscribers ordering Blogger via the promotional link below can receive a 50% discount to lower the price to $19.99/mo.
What are included in BlueHost managed WordPress hosting?
Each managed WordPress hosting plan comes with dedicated server resources. For example, the cheapest Blogger plan includes 30 GB disk storage, 30 GB backup storage, 2 GB RAM, and allows 100 million monthly visits. Besides, all of BlueHost managed WordPress plans contain:
- An enhanced cPanel integrated with many tools custom built by BlueHost.
- The ability to add additional RAM, storage and CPU to an existing account.
- Enhanced security with automated backups, SiteLock, and securely configured servers.
- Instant provisioning with guaranteed server resources.
- The integration with Mojo Marketplace and ManageWP, which makes the management of multiple WordPress sites and the purchase of themes and plugins easy.
- 24×7 access to a dedicated team of WordPress experts.
With all these features and tools combined, we do think BlueHost managed WordPress hosting is worth the money.
Who should use BlueHost managed WordPress hosting?
Although the service is cost-effective, simple and secure, it is not for everyone. If you are among the following situations, you can have a try of managed WordPress hosting.
- Running WordPress sites for business goals.
- Desiring a super-easy hosting experience.
- Not having the skills to secure and optimize your WordPress site.
However, if you are just starting out and ready to build your first WordPress site, or you only want to keep a small personal blog, there is no need to invest in managed WordPress hosting. The traditional web hosting services offered by BlueHost should be powerful enough.
Customers are quite satisfied with BlueHost WordPress hosting and have good reviews about it. There are some customer review representatives:
Typic Customer Reviews:
- I have hosted 5 sites on BlueHost for 3 years and I am happy with it. It is really a reliable WordPress hosting provider with considerate customer service. 2 months ago, I locked my account accidently. I asked help via live chat, it was responsive. The support staff was professional, knowledgeable and spoke clear English. She was effective solving my problem within 10 minutes. Thanks her a lot.
- I have been on BlueHost since 2009 and I really appreciated its great help for my site and business. Based on the easy to use features and the staff help, I built my site easily. In these years, I have not met any serious attacks or downtimes. However, I actually had issues. I called for help and had experienced the nice customer service. The personnel were professional and kind, solving my question in a short time. Nice work!
Personal Visit Experience – Updated on Oct 2nd
I personally visited the BlueHost office in this summer. Compared with many other hosting companies doing outsourcing on technical support, BlueHost has 2 standalone buildings (3 floors for each) with 200+ full-time employees and 500+ interns. This is the huge investment that I have never seen in my past 10-year industry experience.
Though, “Upselling” is universal in the web hosting industry considering a staff’s salary of US$3000/mo and service fee of US$4/mo. A representative is hired to serve more than 5,000 users by design at least. In this case, when a user has a generic issue related to a server or network, the technical support is impossible to do anything certainly. However, with BlueHost, I trust they’re a company working for customers, and you don’t need to worry about your website, files and other sensitive data. Meanwhile, paying US$3.49/mo only, you also shall not expect a very responsive 1-to-1 customized support.
BlueHost Review – Conclusion
BlueHost is highly recommended for the high performance web hosting with an affordable price. Based on the above checkpoints, it is one of the best hosting choices for bloggers, designers, developers and small to medium business.