Usually taken as a basis for improvement, feedback is of significant importance for most newborn websites. A great way to solicit feedback is adding a simple feedback form asking directly your readers to point out what problems they have encountered or which functionality they most enjoy on your website.
In this beginners’ guide, we will firstly walk you through a brief understanding about the usage and benefits of a feedback form. Then, we will carefully introduce two plugins to help you add a feedback form in WordPress.
Why Adding a Form to Get Feedback from Readers?
Over the web, most developed websites already have a mature comment system for getting users in touch with their contents. Also, they may have integrated Facebook, Twitter, Google+, and other popular social media to further boost the interactions between users and the websites.
Nevertheless, there is a long way to go for those brand new or simple websites to get more comments and promote users’ social media engagement. If you are in the same case, then, a feedback form may be helpful to grant yourself a refreshing start.
By adding a feedback form, you can encourage readers to speak up, expressing appreciations, reflecting issues, or providing suggestions. If you indeed open yourself up to some useful suggestions as well as some constructive criticism, you are by no means far away from success.
How to Add a Feedback Form in WordPress?
After the brief review on a feedback form, it is time to integrate it into the WordPress website of your own. Actually, this can be achieved manually or with some tested tools. Since the first solution requires a certain amount of coding experience, we would like to suggest you choose the second one instead.
Among the plugin directory of WordPress, we have selected two plugins for you to accomplish this task. Designed right for the work, these plugins can help you add a simple feedback form to pool ideas from your readers. Now, check the following illustrations to see how the two plugins will be used throughout the process.
Option 1 – Use the Article Feedback plugin
The first plugin we will utilize here is Article Feedback. Since it is free, you can download, install, and activate it directly via your dashboard. Read the in-depth tutorial about how to install WordPress plugins if you have met any problems during the installation.
When the plugin is enabled, you will see an item labeled as “Article Feedback” under the “Settings” menu in your admin area. Click on it to enter the plugin configuration page. Displayed as below, you can select a position for the feedback prompt that the plugin will automatically show on your website.
Also, you can decide to show the feedback prompt on which part of your website, exclude it on certain posts, as well as define the email address to receive all users’ feedback.
So far, you are done with all the settings. Now, click the “Save Changes” button and visit your website to see the plugin in action. As you can see from the following screenshot, Article Feedback adds a concise feedback prompt, asking users to rate the content of your website by clicking on the thumbs up and thumbs down buttons.
If they clicked on the thumbs up button, then, there would be a window calling for users’ action to share the content on their own social media grids.
And if those users chose to hit the thumbs down button, then the system would display a feedback form asking users to present the point that they are not sufficiently satisfied with or anything else they want to reflect.
Option 2 – Use the Usernoise plugin
The second plugin we are gong to use is Usernoise. Despite being named in a slightly aggressive way, this plugin can indeed help you a lot to hear the inner voice of your readers. It adds a “Feedback” button to the side, top, or bottom of your website and displays a pop-up feedback form when users hit this button.
As usual, you need firstly download this plugin to your dashboard and initialize it. Then, you can move on to configure how the plugin will work on your website via “Settings” > “Usernoise” or “Usernoise” > “Settings”.
In total, there are four sections on the plugin settings page, including “General”, “Button”, “Form”, and “Notifications”. By clicking these sections, you will see a variety of options offered to customize different parts of the “Feedback” button and the feedback form.
Firstly, in the “General” section, you need to tick the checkbox next to “Enable Usernoise” to make the plugin work alright. Then, you can choose to publish all the pending feedback directly or not. Also, you can decide to show a “Powered by Usernoise” link at the pop-up feedback form, hide icons from the “Feedback” button, and disable both the “Feedback” button and the form on mobile devices.
Secondly, in the “Button” section, you can modify multiple aspects of the “Feedback” button, such as its position, text, text color, etc. Also, if you have not checked the option “Disable icons” above, you can select a button icon here from the corresponding drop-down menu.
Thirdly, in the “Form” section, you have full control on the appearance of the feedback form. Since most options are self-explanatory, you can modify them according to your real needs and preferences.
Besides, the plugin also allows you to customize the “Thank you screen” that readers will see after they have successfully submitted the feedback. Change the title and text if there is a need.
The last section – “Notifications” is where you can decide whether to allow the plugin to notify the new feedback that readers have submitted on the front end of your website. If you have enabled the option below, the plugin will send notifications to the email address that you have defined at the “General Settings” page in WordPress.
Once you are done with the configuration process, remember to store changes. And now, you can visit your site to see the “Feedback” button and form functioning as below.
Summary – Choose the Option to Your Taste
To sum up, both of the two plugins that we have introduced above can help you add a feedback form easily and quickly. Therefore, you can choose the one that best suits your tastes and expect to boost your website with users’ sincere feedback.