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1and1 Hosting Review - Is 1and1 WordPress Hosting Service Reliable?
1and1 1.5 5

1and1 Hosting Review – Is 1and1 WordPress Hosting Service Reliable?

1and1 is an experienced web hosting company with over 20 years’ history. Founded in 1988, 1and1 has grown fast and steadily. Now, it has already had more than 5000 employees and offered services for more than 10 million customers. The company is expanding worldwide.

1and1 attracts lots of customers by its low price, especially the shared web hosting service is only starting at 1.99/mo. Nevertheless, it includes some hidden fees, and its server also responds a little bit slowly compared with those best web sites, for example, BlueHost. Actually, 1and1 is not really a good choice. According to the comparison of performance, reliability, and support, we prefer to recommending BlueHost (http://www.bluehost.com/).

Founded in 1996, BlueHost has grown fast and become one of the best web hosting companies in the field based on their own datacenters and servers, world class facilities, attractive extra services and professional support team. It offers user-friendly features at a relatively low price $2.95/mo, 63% off the regular price $7.99/mo if you go through the exclusive promotional link . Besides, it also provides rich features, fast speed, 99.9% uptime and US based customer service. The customer feedback is always terrific, and we can see the research chart in the following.

1and1 provides both shared web hosting and VPS web hosting to cater for the different needs of customers. No matter to start a personal blog or to build a business website, you can easily find a suitable plan in 1and1. What’s more, the price starts at $1.99/mo is really affordable, but at the meantime the features offered are also limited. For example, 1an1’s basic plan only provides 100GB web space, 100 email accounts and 20 FTP accounts.

In the following article, I’d like to make a detailed review of 1and1 Hosting and list some reasons that we don’t recommend this company.

Performance Review

1and1hosting1and1 uses many advanced techniques to ensure the security of customers. They have two data centers in different locations that are equipped with 300 GB/s network that guarantees 1and1’s working speed. Apart from this, the CDN technique also makes the speed even faster than the average speed of general web hosts. It also supports mobile online storage application so that customers can make access to their files everywhere. With the daily backup service, the security of the hosting files can reach a maximum.

However, some drawbacks may be found according to the feedbacks. Some people are giving them applause while some people are complaining about their uptime on the Internet. Actually, it’s a rumor that 1and1 chooses desktop CPU and memory for some servers. The personal-class PC is not good at parallel computing and long time running. Maybe this can be the reason why 1and1’s loading speed is a little bit slow especially in the peak time.

For those best web hosts, for example BlueHost, the speed can be ensured very well. The following chart has made a comparison for us.

Price Review

1and1 is famous for its very cheap price. Their basic price is only for $1.99/month so that it is affordable for most of people. However, there are some other hidden charges. Some users of 1and1 complain that they were still charged money in the process of use.

Furthermore, 1and1 offers 30 days money back guarantee. Nevertheless, actually the customers cannot get all the money back according to the 1and1 cancellation rules. For example, 1and1’s homepage has listed some conditions of money back guarantee. The following items cannot apply for money back.

  • Domain Name Registration Fees
  • Software Shipping and Handling fees
  • Any Unused Bandwidth

By contrast, BlueHost guarantees anytime full money back so that customers can enjoy really worry free services.

Support Review

livechat1and1 claims that whenever the customers have any problems they can contact 1and1 staff via phone or e-mail. The professional and knowledge staff will be available 24 hours a day and 7 days a week. However, something inconvenient is they don’t provide online chat. Nowadays most people have been accustomed to asking questions online for unavailability of the phone and slowness of the email. There are some users complain that they had always waited so long to receive an email, and sometimes the solutions were even not very satisfactory.

1and1’s email support has many different kinds of addresses for different services, such as billing problem, technique support, product problem, etc. People having different kinds of questions should email to the right address, which is really inconvenient for customers. Specifically if a user cannot recognize correctly what kind of problems he has, his email may be passed from one support center to another, which wastes lots of time for users to receive a solution.

BlueHost’s support can be more convenient than 1and1. It offers not only phone and email but also live chat at 24/7 US based.

1and1 Review – Summary

To reach a conclusion, 1and1 indeed is a big web hosting company that offers very cheap services. At meantime, it still has several drawbacks in the aspect of speed, money back term and support which are ones of the most important factors on choosing a web hosting.

Therefore, I sincerely recommend you to start your web hosting trip with BlueHost. No matter as far as its performance, reliability, compatibility or company reputation, BlueHost can be a real wonderful choice, whatever you are looking for a shared web hosting, VPS, or dedicated server.



Joyce is a professional writer & SEOer who loves trying new things and sharing the experience through blogging. She loves clean design, playing with different WordPress themes, SEO, etc. Very often, you could find her in various WordPress event as invited speakers.